Assessor Resource

MSS407034
Respond to a major non-conformance

Assessment tool

Version 1.0
Issue Date: May 2024


You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify target performance relevant to area or department prior to non-conformance 
Source information and discuss with internal stakeholders to determine commencement and expected duration of non-conformance 
Source information and discuss with internal and external stakeholders to determine business impact and related indicators from non-conformance 
Liaise with customers to determine minimum acceptable performance during period of non-conformance 
Determine information needed by stakeholders and communication methods to promote understanding and application of information 
Oversee collation and/or development of information to meet identified needs 
Identify communications and confidentiality protocols and obtain any approvals for dissemination of information 
Monitor effectiveness of information and communications and modify to better achieve desired outcomes 
Develop possible responses to defined non-conformance to contain impact and eliminate or minimise escalation 
Determine timing of responses and resource requirements 
Determine evaluation criteria and apply them to prioritise implementation of responses 
Obtain approvals and resources allocation for priority responses in accordance with procedures 
Initiate responses and establish data and information collection and analysis protocols 
Analyse data and information to determine progress of responses to achieving required outcomes 
Modify responses, including deployment of resources, to better achieve desired outcome 
Facilitate processes to determine cause/s which can be eliminated or managed within own area or department 
Develop plan to address identified cause/s within own area or department 
Obtain required sign-off for planned actions 
Oversee implementation of remedial plan within own area or department and establish normal or new normal conformance 
Conduct debrief with area or department personnel and, where relevant, other internal stakeholders 
Recognise need for additional assistance for personnel arising from non-conformance and/or responses and initiate action to address needs 
Evaluate effectiveness of response function and communications to determine improvements to processes 
Evaluate responses, remedial action and re-established conformance to determine learnings, preventative measures and recommendations for standardisation and/or further improvements 
Complete and communicate reports and recommendations according to organisational requirements 

Forms

Assessment Cover Sheet

MSS407034 - Respond to a major non-conformance
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

MSS407034 - Respond to a major non-conformance

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: